Privacy Policy

Privacy Policy Notice for Heba Online Pharmacy

Last updated: 31 January, 2026.

Heba Online Pharmacy is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal data when you visit our website or otherwise interact with us, including but not limited to when you purchase our cosmetic-related medicines as a business-to-business (B2B) client.

1. Information We Collect

We may collect personal data directly from you or from third parties, as well as automatically through your use of our website. The types of personal data we may collect include:

Contact information such as your name, email address, phone number, and business address.
Business-related information such as your job title, company name, and business role.
Payment information necessary to process transactions, which may include credit card details or other payment method details.
Information about your interactions with us, including your purchase history and communication preferences.
Technical information such as your IP address, device type, and browser information collected through cookies and similar tracking technologies.
 

2. How We Use Your Information

We may use your personal data for the following purposes:

To process and fulfil your orders for our cosmetic-related medicines.
To communicate with you about your orders, account, and inquiries.
To send you promotional materials, special offers, and marketing communications that may be of interest to you.
To improve our products, services, and website functionality.
To comply with legal obligations and enforce our terms and policies.
 

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: To fulfil our contractual obligations to you when you make a purchase.
Consent: To send you marketing communications when you have provided your consent.
Legitimate interests: To pursue our legitimate business interests, such as improving our products and services and preventing fraud.
 

4. Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

With service providers who assist us in operating our website, processing payments, and fulfilling orders.
With business partners and affiliates for marketing and promotional purposes, where you have provided your consent.
With legal authorities or as required by law to comply with legal obligations or respond to legal requests.
In connection with a merger, acquisition, or sale of assets, where your personal data may be transferred as part of the transaction.
 

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have certain rights regarding your personal data, including the right to:

Access and receive a copy of your personal data.
Rectify any inaccuracies in your personal data.
Request the deletion of your personal data.
Object to the processing of your personal data.
Withdraw your consent for marketing communications.
 

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@hebahealth.com.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means as required by law.

By continuing to use our website or otherwise providing personal data to us after any changes to this Privacy Policy, you acknowledge and consent to the updated terms.

This Privacy Policy was last updated on 31 January, 2026.